Email: Support@DynamicNailSupply.com
Phone: +1 (832)-328-8320
Address: 8795 Antoine Dr, Suite 111, Houston, TX 77088
Response time: 1-2 business days
Please include your full name and order number when contacting us.
All sales are final - no refunds or exchanges.
If you receive a defective item:
Please email us at support@dynamicnailsupply.com with clear photos and videos of the product in question.
We will open an investigation upon receiving your email.
Defective items must be reported within 3 days of receiving your order.
If approved, we will send a replacement of the same item (no substitutions allowed).
Returned items will be inspected before an exchange is approved.
Orders ship within 1-2 business days after payment clears.
During high order volume, allow 1 extra day for processing.
Carriers: USPS, UPS, or FedEx.
Double-check your name and shipping address before checkout.
No changes can be made once an order is shipped.
Only ships to Verified/Confirmed Addresses.
No refunds for delivery delays due to USPS or external issues (e.g. weather, holidays).
Orders over $100 require a signature at delivery.
You’ll receive a tracking number once your package ships.
Once delivered to the shipping carrier, Dynamic Nail Supply is not responsible for lost, damaged, delayed, or stolen packages.
If returned or undeliverable, the customer must pay for re-shipping.
Free U.S. shipping on orders $100+ (applies during active promotions).
Discount applies automatically at checkout.
Shipping fees are paid at checkout.
Import taxes/duty fees are paid by you upon delivery (varies by country).
If the duty fee is unpaid, the package will be returned, and you’ll be charged for return shipping.
Delays may occur due to customs or international conditions.
Worldwide Shipping Carrier: DHL or UPS
All payments are securely processed through Shopify Payments.
We do not have access to your credit card information at any point.
The billing ZIP code must match the credit card’s registered ZIP code to complete the transaction.
If your order is flagged as high-risk by our system:
We may request a photo ID to verify your identity.
In some cases, the system may automatically cancel your order without prior notice for security reasons.
If we made a mistake or item is missing, we’ll fix it at our expense.
You must notify us within 3 days of receiving your order.
We use video surveillance during order packing for quality control.
If a product is unavailable, we’ll contact you to offer a substitution or a refund.
If you entered the wrong shipping address:
Please email us or call immediately within 1 hour of placing your order to request a correction.
Contacting us within this window increases the chance we can update the address before your order is processed.
Note:Our online customer service hours are 10:00 AM to 6:00 PM (Central Time), Monday-Tuesday and Thursday-Sunday. We are closed every Wednesday.
These Terms and Conditions ("Terms") govern your access to and use of the website operated by Dynamic Nail Supply LLC ("Company," "we," "our," or "us") located at www.dynamicnailsupply.com, including any subdomains, related services, and online stores, social media accounts (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. By continuing to use this website, you agree to be bound by any updated versions of these Terms and Conditions. If you do not agree, you must not use the Services.
You must be at least 13 years old to use our Services. By using the Services, you represent that you meet this age requirement and have the legal capacity to enter into a binding agreement.
We reserve the right to change these Terms at any time. When we do, we will update the "Effective Date" at the top of this page. By continuing to use the Services, you agree to any changes. By continuing to use this website, you agree to be bound by any updated versions of these Terms and Conditions. If you do not agree, you must not use the Services.
These Terms shall be governed by the laws of the State of Texas, without regard to conflict of laws rules. Any dispute or claim arising out of or relating to your use of the Services will be exclusively resolved in the state or federal courts located in Harris County, Texas. By using our Services, you agree to personal jurisdiction and venue in these courts.
By placing or purchasing an order through our site, you acknowledge and agree to the following:
All disputes will be governed by the laws of Texas. (All legal matters will be governed by Texas law.)
All pricing and promotional content on our website is for informational purposes only. By purchasing from our website, you expressly waive any claim related to perceived misrepresentation of original prices, comparative pricing, or discounts, including claims that our pre-sale prices exceeded the MSRP.
To access certain Services, you may need to create an account. You agree to provide accurate information and to keep your login credentials secure. You are solely responsible for any activity under your account.
Payments are processed by third-party payment processors such as Shopify and Stripe. By using our Services, you also agree to be bound by their terms. For refund eligibility, see our Refund & Exchange Policy.
We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial use, subject to these Terms.
You agree not to:
Use the Services for any illegal or unauthorized purpose;
Resell or distribute products without written authorization;
Attempt to interfere with the security of the Services;
Use bots, scrapers, or data extraction tools without permission.
To the fullest extent permitted by law, our total liability for any claim related to your use of the Services or purchase of products shall not exceed the amount you paid for the product giving rise to the claim or $50, whichever is greater.
You agree to indemnify and hold harmless Dynamic Nail Supply LLC from any third-party claims arising out of your use of the Services, your User Content, or your violation of these Terms.
Any dispute arising out of these Terms or your use of the Services shall be resolved by binding arbitration in Harris County, Texas under the rules of the American Arbitration Association. You waive the right to bring or participate in any class action lawsuit.
We may suspend or terminate your access to the Services at our sole discretion. You may terminate by discontinuing use of the Services.
By creating an account or placing an order, you agree to receive communications from us via email, SMS, or posting on the website.
These Terms and our Privacy Policy represent the entire agreement between you and us. If any provision is found invalid, the rest will remain in effect.
This policy applies to any customer with a billing or shipping address located in Washington, D.C., or any order that requests delivery to a Washington, D.C. address. By placing an order, the customer expressly agrees to the following legal terms:
All commercial transactions are governed by the e-commerce laws of the State of Texas;
Any legal claims or disputes relating to product pricing, advertising, or sale terms shall be resolved exclusively in the state or federal courts of Harris County, Texas;
The customer waives all rights to bring claims under the District of Columbia’s Consumer Protection Procedures Act (CPPA), including but not limited to:
Allegations that pre-sale prices exceeded the Manufacturer’s Suggested Retail Price (MSRP);
Claims related to discount language, comparative pricing, or other marketing practices.
We reserve the right to cancel any order.
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